The short answers to custody, billing, permissions, and risk.
Use the FAQ when you need quick operational clarity without reading the full help library.
Open answer
Open answer
Open answer
Does CryptiDex ever hold or withdraw my funds?
No. Funds remain on your exchange. CryptiDex works through exchange APIs and is designed around trade-only permissions.
Withdrawal-enabled keys are rejected by the safety checks because the product is intentionally non-custodial.
Which exchange API permissions are required?
Trading must be enabled. Withdrawals must remain disabled.
The gate also expects the connection to prove account access, market access, and safe operational state before a connection is treated as usable.
How do renewals and grace periods work?
The active plan changes only after verified payment transitions. If renewal fails, a grace period can keep access temporarily before expiry is enforced.
Lifecycle emails and notification preferences follow the recorded subscription state rather than optimistic invoice assumptions.
Can I change or delete my account safely?
Yes. Email changes use a pending-email verification flow, and account deletion follows a recovery window before hard deletion.
Export, deletion, and session lockout are part of the same privacy model, so deleted users cannot continue authenticating.
What makes Ultra different from index automation?
Ultra is a futures-specific subsystem with shared signal generation, per-user fanout, and hard risk gates before execution.
It applies leverage-aware limits, cooldowns, partial-fill handling, and journaled state transitions rather than treating every signal as executable by default.
Why do some languages show less blog content?
Because CryptiDex only publishes multilingual articles when a real localized version exists.
The system avoids fake hreflang mappings and avoids silently falling back to English on localized article URLs that do not actually exist.